PROGRAM CPSS1- COMMUNICATION SKILLS
This training program aims at aiding individuals to understand how communication works and how to communicate effectively with confidence and flair.
The objective is to help people understand the importance of communication at the work place. The focus is not on teaching communication, but on how to make communication more effective based on the target audience.
- Understand Communication dynamics
- Develop Effective Listening and Responding Skill
- Improve the effectiveness of one’s Communication
- Understand & improve Body language
- Use Positive Reinforcement
- Dealing Effectively with internal and external customers
- 16 Hours
- Instructor-led guided discovery
- Interactive session: Role plays, Activities